Kristian Pointer

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Kristian Pointer

Kristian Pointer

Kristian Pointer

Director of Online Learning and Instructional Design

Ed. D. - Leadership (In Progress; May 2026)

See my Portfolio for the following samples

Digital Faculty Orientation

Fisk Online SharePoint Overview

Articute Storyline Examples

Professional Resume

Download a .docx copy of my resume

Educational History

Doctor of Education in Leadership (Ed. D. Degree) | Expected Graduation Date: May 2026

Masters of Instructional Design & Technology (M.S. Degree)

Bachelors of Management & Human Relations (B.A. Degree)

Employment History

Fisk University | July 2024 – Current

Director of Online Learning and Instructional Design

Designed and implemented the Digital Online Faculty Orientation - a comprehensive 100% online orientation system for Fisk University Online instructors; includes a welcome letter, introductory tech meeting, course shell template, course syllabus template, step-by-step “getting started” guide, and LMS module

Created the Fisk Online SharePoint site to serve as a centralized hub for on-demand information about Fisk Online, the Digital Faculty Orientation, training materials/resources, training calendar, the monthly industry trend, and more

Collaborate with Executives, Deans, Directors, Faculty, Staff, and SMEs to build and nurture interdepartmental partnerships, to facilitate reasonable direct and indirect support for remote access to services such as registration, library services, and academic advising, and to identify faculty professional development, training, and support needs

Design, develop, and implement user-centered self-paced professional development, training, and support courses and resources using Articulate Storyline and Rise

Collect, analyze, and define data sets to determine the effectiveness of Fisk Online and its support services, to pinpoint areas for training and improvement, evaluate the impact of learning initiatives, leverage KPIs such as engagement, skill acquisition, performance improvement, and knowledge retention

Oversee L&D operations, including budget management, change management, vendor relations, training tools, policy administration, and alignment of programs with university objectives

Foster a culture of innovation and support
Utilize Quality Matters (QM) Rubrics, OLC Quality Scorecards (OLCQS), and NSQOL (National Standards for Quality Online Learning) to establish policies and procedures, to support strategic plans, and to design course shell templates, syllabi, and learning modules

Optum | October 2022 – February 2025

Sr. Instructional Designer

Aligned training initiatives and course content with Optum’s mission, values, quality standards, and strategic objectives to ensure consistency and impact across the organization

Conducted in-depth analysis of Microsoft PowerPoint and Articulate courses to enhance user engagement, knowledge retention, and performance outcomes

Collaborated cross-functionally with internal departments to design and deliver innovative, learner-centered online courses that drive measurable results

Applied best practices in instructional design, needs assessment, project management, and evaluation to develop scalable, effective learning solutions

Designed and developed self-paced eLearning courses using Articulate Storyline and Rise, published to the LMS for broad organizational access

Independently created engaging, scalable training for diverse audiences, ranging from entry-level to advanced professionals, both internally and externally

Mapped project milestones to business needs and timelines, ensuring alignment between learning goals and organizational objectives

Led the design and coordination of technical, clinical, and soft-skills training, with a focus on business impact and learner experience

Partnered with stakeholders, SMEs, and L&D leadership to develop content using detailed storyboards and collaborative design strategies

Rebranded and integrated training content from acquired companies, ensuring alignment with Optum’s brand identity, values, and learning standards

BeneLynk | March 2022 – October 2023

Manager of Instructional Design

Successfully redefined the mission, objectives, and culture of the Learning and Development department

Successfully remodeled the infrastructure of the new hire orientation and training program from a Microsoft Teams and PowerPoint-focused structure to a more efficient, effective hybrid model (20% Microsoft Teams 80% adult study/self-led LMS-housed program) that positively affected human capital and new-hire morale

Utilized Articulate Storyline and Rise to create self-led LMS stored courses

Specialized in creating efficient, effective, and cost-saving simulations of processes and systems

Successfully supported training initiatives by creating and maintaining online course and instructor-led materials

Wrote scripts for video and audio content

Developed job aids, slide decks, facilitator guides, and other learning deliverables

Monitored and measured the accuracy and effectiveness of training content on business performance

Maintained current knowledge of the latest concepts and best practices in instructional design, technical writing, and adult learning

Aegis Sciences Corporation | September 2020-August 2022

Senior Instructional Designer

Administered in-person HR orientation

Managed multiple complex ID/LXD projects simultaneously

Designed, developed, and enhanced engaging company-wide curriculum that supported learning initiatives and goals while promoting company values

Collaborated with internal and external stakeholders as well as subject matter experts to ensure training consistency, accuracy, and effectiveness

Utilized Articulate Storyline and Rise to create self-led LMS stored courses

Assisted with Learning Management System administration and analyzed data to resolve LMS issues,

Effectively, efficiently, and intently communicated with employees and LMS vendors as needed

Scheduled, produced, and distributed reporting

Developed interactive assessments that measured learner outcomes, including productivity and understanding

Provided learning recommendations